Nilai-Nilai Islam Dalam Pelaksanaan Sistem Pengurusan Kualiti ISO 9000: Kajian Kes Di Institusi Pengajian Tinggi Malaysia (Islamic Values in Quality Management System ISO 9000 Implementation: A Case Study in Malaysia Higher Education Institution)

Abstract

The ISO 9000 Quality Management System is widely implemented in various sectors in Malaysia, including in the higher education sector. The main objective of implementing ISO 9000 in Higher Education Institutions (HEIs) is to improve the quality related to administrative as well as academic matters. Implementation of ISO 9000 emphasizes on key clauses namely quality management system, risk management, resource management, product realization, analysis and continuous improvement. All these clauses emphasize on technical aspects. Therefore, the value aspect should also be emphasized that the practice of ISO 9000 can be implemented in a balanced way. The objective of this article is to examine Islamic values in the implementation of ISO 9000 in Malaysian HEI. This qualitative study uses a public HEI located in the Klang Valley as a case study. Semi-structural interview is used as a data collection method. The data were analyzed using thematic analysis method. The research findings show that there are five Islamic values practiced in the implementation of ISO 9000 namely Shura, Itqan, discipline, responsibility and Istiqamah. All of these Islamic values help in implementing ISO 9000 effectively in Malaysian HEI.