Nexus of Emotional Intelligence (EI), need for affiliation (naff), integrating style of conflict resolution: A case study of dispute resolution among undergraduates in Sri Lankan state universities

W.D.M.B.K Dissanayake,D.T.D Kodagoda

doi:10.4038/kjms.v3i2.27

W.D.M.B.K Dissanayake, D.T.D Kodagoda

Open Access

https://doi.org/10.4038/kjms.v3i2.27

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Abstract

The KDU Journal of Multidisciplinary Studies (KJMS) is published biannually, by the Faculty of Graduate Studies, General Sir John Kotelawala Defence University, Sri Lanka. KJMS is an international open access and peer reviewed journal which publishes high quality original research papers from multi-disciplinary and interdisciplinary approaches.

Highlights

Conflict is a natural consequence of diversity due to cognition and social interaction aspects of human behaviour (Popescu and Vasilescu, 2012); it has an inevitable appearance in the social context (Darling and Walker, 2001)
The research was deductive as it started with examining the existing literature to establish a possible connection among the three key concepts of Emotional Intelligence (EI), need for affiliation (nAff), and integrating conflict resolution style through testing established hypotheses
The Pearson correlations performed provided a deeper analysis of the direction and strength of the nexus between EI, nAff, and integrating style of conflict resolution

Summary

Introduction

Conflict is a natural consequence of diversity due to cognition and social interaction aspects of human behaviour (Popescu and Vasilescu, 2012); it has an inevitable appearance in the social context (Darling and Walker, 2001). Conflicts can arise within individuals, groups, parties, or entities (De Dreu & Gelfand, 2008), i.e., Individual-level conflicts – a conflict that can take a particular form. These conflicts affect only individual and individual motivation, cognitions, and affective states determine the conflict process. Organizational level conflicts – conflicts between different organizations (substantive, emotional, and cultural) Another classification demarcates conflicts into three domains; Task conflicts which relate to the content and the goals of the work, Relationship conflicts which focus on interpersonal relationships and Process conflicts which relate to how (2001) favourably argue that if a person is in a conflict situation, he must be emotionally charged. Further Human behaviour is essentially formed under the influence of the person’s motivations to achieve specific goals (Raeisi et al, 2012)

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