Abstract
The Cleft team at Cambridge University Hospitals (CUH), Cleft.NET.East (CNE), were experiencing many technical issues with their video recording systems and processes, resulting in poor record keeping and audit performance. It became apparent that the equipment needed to be updated and replaced, with new workflows implemented to improve the quality and consistency in patients’ records. Following a review carried out with the Cleft team, equipment was identified and workflows were implemented which improved the processes already in place. These changes have resulted in improved quality of records, better audit performance; time saved for key clinicians, more efficient running of clinics and improved patient experience.
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