New Technology Introduction Into an Existing Production Line Viewed From the Lens of a Sociotechnical Framework

Abstract

Process changes, in manufacturing environments, can have a critical impact on the interface between social dynamics and technical systems if usability and performance are not factored into the project. Socio-technical frameworks allow us to analyze the introduction of new technology and the adaptation of social systems in manufacturing environments, where technological change is constant and is in direct competition for social, technical and capital resources within the organization. A case study method was chosen in an endeavor to collect, present, and analyze data that is being derived from the introduction of new machinery into an existing production line. The main overarching factor identified was organizational ‘fit’. This paper proposes that fit be used as a gauge for new technology introduction in existing production lines. If change can be designed and managed through a socio-technical framework, future expansion and intended improvements can be smoother and more effective.