New Technologies in the Tourism and Hospitality Service Sector

Abstract

Technological innovations and creative thinking are revolutionizing the Indian services industry. In the services industry, digital transformation is essential. In India, smart technology has significantly contributed to the development of several sectors. It has created new opportunities for the services industry in India to expand and become more efficient. This article aims to highlight significant technical breakthroughs that destinations may achieve by implementing smart technologies and strategies. These developments allow destinations to manage their resources, improve infrastructure and services, and provide tourists with individualized experiences. Innovations fuelled by technology are revolutionizing the travel sector solutions, smart hotels, AR/VR experiences, and AI-powered customization. Today's globe is seeing a tremendous evolution in technology, which is changing every industry. The study combines new technical advancements in the tourist services industry with established ideas of co-creation, service ecosystems, networks, and technology disruption. This study's approach was developed through a review and analysis of pertinent literature. We employed the integrated literature review technique to do this. The study looks at previous and current studies on the digitalization of economic sectors. In addition to fresh research on the topic and project data, lectures, conference proceedings, Internet publications, journals, and books devoted to this field's study were examined. Analytical, synthesis, critical thinking, and generalization techniques were employed. An overview of technological trends in tourism is given in this article. In order for apps to respond to all material, enable personalisation, and offer conveniences while keeping up with technology, the tourist industry should set up effective customer processes on its applications. Technological disruptions led to an upsurge in local criminality, including drug sales, prostitution, and illicit gambling. Travelers now have more options for exploring and learning about new places thanks to technology. The results emphasize the essential for more study on modernizing services in the travel and hospitality industry. The travel, hotel, restaurant, events, and entertainment sectors are all part of the booming tourism and hospitality businesses. Digitalization is the process of using digital technology to run and expand a business. This involves selling products and services online as well as collecting and analysing large amounts of data that may be used to create new initiatives or modify current ones. Integrating digitization will make tourist enterprises more adaptable and durable after COVID-19. Several distinct segments make up the tourist business. From the manufacture and distribution of goods for recreational activities, such paper or digital tour guides and interpreters, to transportation services like those provided by airlines, railroads, and vehicle rental firms. To put it simply, the infrastructure, services, and goods that enable leisure travel from beginning to end constitute the tourist sector. The study provides examples of how technology is upending the travel and hospitality sector.