Abstract
Understanding the linkage between New Public Management (NPM) reforms and Human Resource Management (HRM) are required to be highlighted. A Systematic Literature Review (SLR) used as a research methodology to discuss the implementation of NPM reforms, gaps and challenges of NPM, and the effects and implications of these gaps and challenges on HRM. This paper contributes to the existing literature by offering important lessons and experiences of the implemented NPM reforms, alongside their major gaps and challenges towards HRM in the developing world. The discussion and conclusion are presented at the end.
Highlights
Despite the ongoing efforts to improve public services in developing countries by incorporating the New Public Management (NPM) reforms into public organisations, public service delivery remains unsatisfactory and has yet to meet public expectations
Public services refer to all public services, goods, and programmes delivered to the public by public organisations to fulfil their desired expectations and meet their interests (Mahmoud et al, 2020; Turner et al, 2019)
NPM reforms are identified as a set of reforms and initiatives introduced predominantly in local agencies and municipal administrations to deliver improved public services and develop the strategic management of these entities (Pavan et al, 2014; Rosenberg Hansen & Ferlie, 2016)
Summary
Despite the ongoing efforts to improve public services in developing countries by incorporating the New Public Management (NPM) reforms into public organisations, public service delivery remains unsatisfactory and has yet to meet public expectations. This can be attributed to a conspicuous gap between the ideal implementation and the actual implementation of NPM reforms (Tioumagneng & Njifen, 2019). NPM reforms are identified as a set of reforms and initiatives introduced predominantly in local agencies and municipal administrations to deliver improved public services and develop the strategic management of these entities (Pavan et al, 2014; Rosenberg Hansen & Ferlie, 2016). International Journal Performance management implementation challenges in Ghana’s 1 of Productivity and local government system: evidence from the Sefwi Wiawso
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