New Learning Scenarios with Chatbots – Conversational Learning with Jix: from Digital Tutors to Serious Interactive Fiction Games

Cäcilie Kowald,Beate Bruns

doi:10.3991/ijac.v12i2.11176

Abstract

Conversational user interfaces, aka chatbots, offer new ways of interaction that can be used not only for task-led applications, but also for learning itself. Conversational learning offers a variety of new and extensive options to support individuals through the learning process and to push the boundaries of classroom based learning. This document shows three application scenarios that have been realized with time4you’s conversational learning software Jix. After having read this text, you will have a better idea of what conversational learning is, how it can be used in learning and development, and what is critical for its success.

Highlights

1.1 What Is Conversational Learning, and Why Does it Matter?Artificial intelligence is one of the key technologies of the 21st Century
In training and development, AI-supported digital assistants and chatbots take on a variety of tasks
Liza script is easy to learn, yet very elegant and powerful, making it possible to create subject-specific chatbots and virtual assistants based on media didactics and actual organizational needs, regardless of use case, industry, or subject-matter

Summary

Background

Artificial intelligence is one of the key technologies of the 21st Century. In marketing and service, and in training and development, AI-supported digital assistants and chatbots take on a variety of tasks. Imagine e.g. a chat that goes beyond mere information by involving the user in a conversation about a special topic This kind of interaction with a chatbot to learn something and pursue further training establishes a dialogical learning process that we call Conversational Learning. Conversational Learning will only be accepted and lead to successful learning when the digital assistants interact adequately and involve their human learning partners in a purposeful and at the same time lively dialogue. To achieve this, both a sophisticated technology and an intelligent conversational design are necessary

Jix: An AI Solution for Conversational Learning Applications

Kim: A Digital Tutor on AI

Lessons Learned

Conclusion

Authors