Abstract
A rapid development of Internet technologies creates new opportunities for e-commerce, which is one of the fastest-growing segments of the entire economy. For policymakers, the most important aspects of e-commerce are related to the cost reduction in transportation, facilitation of administration and communication, innovations at the market level, and environmental issues. An unavoidable part of the e-commerce production process is related to the postal service. New market expectations of modern society lead to the consideration of upgrading the traditional express delivery service in terms of time availability. In this paper, we propose a new 24-h availability of postal and courier service so-called “post express nonstop”. To assess the potential demand for this kind of service, we propose a forecasting procedure based on the Bass diffusion model. In particular, the research is directed toward the examination of environmental issues, considering both types of services—traditional and the proposed new one. A comparison is done by analyzing CO2 emissions in the last-mile delivery of goods to the users’ addresses. The experiment was carried out in the city of Belgrade, simulating the last-mile delivery under realistic conditions and controlling the fuel consumption and CO2 emissions. In accordance with the results of this experiment and the forecasted number of postal items, a projection of CO2 emissions for the new service from 2020 to 2025 was carried out. The results show a significant contribution of the proposed new express delivery service to environmental well-being and sustainability.
Highlights
New digital solutions, such as e-commerce, are creating new opportunities for companies of all sizes by increasing market access for customers, supply chains, and competitors, and by reducing trade costs
For the purpose of analyzing the interests, needs, and justifications for the new “post express nonstop” service implementation, research was conducted which encompassed the creation of the corresponding questionnaire, collecting of answers from respondents, and their analysis
The second part of the questionnaire consists of questions which indicate to the profile of a user of express delivery services, i.e., habits of users and attitudes toward the existing post express services;
Summary
New digital solutions, such as e-commerce, are creating new opportunities for companies of all sizes by increasing market access for customers, supply chains, and competitors, and by reducing trade costs. The organizations tend to provide products or services of the highest quality, to retain the existing customers and generate new ones, with the final aim to increase their profits. The service sector in developed countries employs about 70% of the total number of employees, with a growing tendency. Based on these facts, a conclusion may be reached that the service sector activities represent a significant segment of a state’s development. Express delivery companies have a huge impact on the business and private life of each individual and on the functioning of the entire society
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