Abstract
Introduction.- PART 1: THE FUNDAMENTAL OF SERVICE SCIENCE.- 1 Service Science: on reflection.- 2 Product servitization.- 3 Business model innovation paths.- 4 The transformation of the business model: business modelling.- 5 The user-led innovation. The final users involvement in value co-creation in services industries.- 6 Models of performance and value measurement in service system.- PART 2: INNOVATIVE EXPERIENCES IN SERVICE MANAGEMENT MODELS.- 7 ICTs as a condition and as an enabling driver of Service Science in Italy.- 8 The challenge of healthcare services: between process standardization and service customization.- 9 Home healthcare services: an educative case for the development of a "service-dominant-logic" approach in the marketing of high tech services.- 10 The management and governance of new service models in the environmental and energy sectors.
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