Abstract
With negotiation being an often difficult process involving complex problems, computerbased support has been employed in its various phases and tasks. This chapter provides a historical overview of software used to support negotiations, aid negotiators, and automate one or more negotiation activities. First, it presents several system classifications, architectures and configurations. Then, it focuses on negotiation support systems (NSSs) and related systems introduced in the early 1980s, and on e-negotiation systems (ENSs), which are deployed on the web. These broad categories are discussed from four perspectives: reallife applications, systems used in research and training, research results, and research frameworks.
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