Abstract

Who is a "difficult" person? What are common and overlapping causes of the beliefs, emotions and behaviors associated with difficult people? What responses are available in the toolbox of responses when negotiating with a difficult person?This paper firstly suggests a working description of a "difficult person;" secondly, describes outward behaviours of such labelled people; thirdly, sets out five overlapping categories of causes; and finally suggests a toolbox of responses for each "type" of cause. This topic has a vast foundation in medical, psychiatric, counseling, management, cultural, theological and negotiation literature.

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