Needs Assessment for the Enhancement of Academic Library Products and Services: A University of Jos Review

Abstract

Users remain the defining force in academic libraries; the core relevance of the 21st Century academic library is anchored on its ability to meet the needs of its ever evolving users. This means that the any present vibrant academic library is largely determined by the pedigree of library management and the librarians in place; those who understand the merit and demerit of every service rendered at the library or potential service to be rendered. They are tenacious in offering every service with the view to developing the confidence needed at the library. This paper looks at the needs assessment for the enhancement of academic library products and services in the University of Jos library. Dwelling on the current issues it is facing arising from the changing contexts of librarianship and the clientele in its daily operations. This research involved collaborative and participatory/case study approaches in the investigation and addressing the practical issues with the UJLib and generating of solutions in several departments of the library like circulation/readers services, acquisition, cataloging, system unit, feedback and evaluation of service, training and retraining of staff etc. Among the diverse propositions, the paper concluded by recommending that there is a need to approach these identified issues with creativity and intentional steps towards realigning UJLib to greater heights.