Needs analysis on English language use by homestay owners in Ubud Gianyar

Abstract

This study aims to conduct a basic level needs analysis of the use of English by homestay owners in the village of Ubud, Gianyar, Bali. The analysis was carried out in three main areas, namely what the learners know in terms of language skills and language functions, what they do not know in terms of problems they encountered in in handling guests and what they want to know in terms of their expectation to increase their competencies in handling guests. This study used a mixed method research by exploratory design that focuses on a qualitative approach before measuring or testing it quantitatively. The results showed that in terms of language skills what they need the most are speaking and listening skills, whereas in terms of language functions they mostly need general conversation, providing information, providing services and answering question. In terms of problem they often face are guests who speak too fast, do not have enough vocabulary and the feeling of insecure communicating with guests. In terms of expectation on language use, homestay owners need a standard of language pattern which includes handling guests from checking in to checking out.