Abstract
The supply chain has become even more important in the prevailing crisis like COVID-19 as the impact is seen worldwide. Any disruption in the supply chain affects the entire economy and the COVID-19 pandemic has proven it one more time especially for the healthcare sector. In the current pandemic situation, the customers (patients) need to vary much due to the diversified requirements of the patient. Thus, the study on digital technologies in healthcare is essential to bring more value the organisations. This study intends to contribute to the health care supply chain to assess the new technologies. Based on the review, a framework for the healthcare supply chain is developed and the key criteria are analysed using Quality Function Deployment (QFD) based approach. The conceptual framework is designed based on three enablers namely inventory, organisation, and customer service in the healthcare supply chain. Based on the analysis, new technologies to fulfill the gap in the present system are proposed. It is encouraging to see the management is ready to deploy technology as the inputs are based on the voice of different stakeholders. This pandemic has shown that the health care supply chain needs to embrace new technologies such as Big Data, Cloud Computing, Artificial Intelligence, Internet of Things to improve overall supply chain efficiency.KeywordsHealth care supply chainDigital technologiesQFDCOVID-19
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