Abstract

The world postal system is confronted with the existence of competition which increasingly takes predominance on the market of postal services, so that the posts are referred to the provision i.e. supply of high quality services and unification of their own interests with those of the airlines. In the year 1982 the posts introduced the Express Mail Service in an effort to match a rather aggressive policy of their competitors and organize the carriage of mail by means of the European night mail delivery system. The paper deals with the features and efficiency of the Express Mail Service in conjunction with the introduction of this service in the Croatian Posts. The conditions have been described for the provision of services through the posts while the financial effects reached on the market of express mail delivery have been indicated. The world market of these services is estimated to be worth over USA 14 billion, with a 1 0% annual growth rate. The conclusions section furnishes the recommendations of activities the Croatian Posts should implement on ensuring the prerequisites for an as high as possible utilization of urgent mail delivery.

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