Abstract
Recently, the issue of how to involve actual service users in the service designs for Smart cities has grown in importance, as this is a key factor in determining the serviceability and sustainability of developed services. Reckless participation of users can make the service design process inefficient and cause a cost increase. So, in this study, we propose the needs map which can be applied to various stages of service development and help service designers to make efficient and reasonable decisions without being too time-consuming. The proposed needs map is a schematization of theoretical concepts for Smart city planning in accordance with the framework of service-technology-infrastructure-management (STIM). Through the needs map, various urban problems, statistical data, and users' needs in a smart city are classified and analyzed concept by concept, and these focused analysis results suggest a proper direction to researchers in the service development plan. To demonstrate experimentally the feasibility of the needs map, we applied it in practice to a service design for the Smart city experience zone located in Daejeon, South Korea.
Highlights
The smart city is a future high-tech city in which various information services can be provided through devices whenever and wherever by using Information Communication Technology (ICT), and is a concept that has gradually evolved from Information Cities and U-Cities
We will form the conceptual framework for the needs map from the viewpoint of services for the Smart city, and it will be utilized to develop services for the Smart city experience zone to verify its necessity for the Smart city service design
We recognized the problems of Smart city planning focused on fragmentary technology developments and proposed the needs map as a schematization of theoretical concepts for the Smart city planning in accordance with the framework of the service-technology-infrastructuremanagement (STIM)
Summary
Study Background and ObjectiveThe smart city is a future high-tech city in which various information services can be provided through devices whenever and wherever by using Information Communication Technology (ICT), and is a concept that has gradually evolved from Information Cities and U-Cities. When the term “Smart city” is mentioned, rather than a simple compound of two words “Smart” and “City” in some sense it means a process of making existing cities smart. In India, the Modi Government that was inaugurated in 2014 declared its Smart city policy as one of its core missions, and it designated 100 mart cities nationwide as of 2018. China announced the construction plan of 500 smart cities until 2020. In 2019, the Korean Ministry of Land, Infrastructure, & Transport (MOLIT) announced the “3rd Comprehensive Plan on Smart Cities (2019∼2023)” which integrated policies and projects from government departments. It is a mid-to long-term master plan for the construction and proliferation of smart cities and the creation
Sign-in/Register to view highlights & summary Sign-in/Register to access full text options 
Free) 
Talk to us
Join us for a 30 min session where you can share your feedback and ask us any queries you have
Schedule a call
