NaviGaTor: group decision-making methodology for the design of training programs

Abstract

Purpose – The purpose of this paper is to present a systematic methodology (NaviGaTor) combining a structured method for the evolutionary design of training programs with Nominal Group Technique (NGT) setting supporting the involvement of a diverse set of participants and experts. Design/methodology/approach – The paper describes the necessity and efficiency of group decision making in the design of training programs, focussing on how participants can convey experience and knowledge and how NGT can enhance idea generation and support convergence of opinions. The methodology evolved from a paper-based format to a web-based format, thus supporting remote participation. Findings – The application of the methodology in a large-scale multi-national training design program confirms practical implications on the usability, efficiency and effectiveness of the proposed structured group decision-making methodology. Research limitations/implications – The systematic training design methodology presented herein not only enhances previous findings from the literature but also sets the foundations for future research on the importance of diversity of ideas and experiences from many experts in the design of training programs. Practical implications – After a series of successful applications for the design of training programs in several mid-scale intra-company projects, the methodology was applied successfully in a multi-national large-scale project focussing on the design of corporate training programs on stress management with very promising results. Originality/value – The proposed methodology was the first one to be applied through a systematic and structured process and constitutes a practical tool for the efficient design of training programs through an evolutionary and structured process based on idea generation from experts.