Navigating Resistance to Technological Change in Organizations: A Holistic Approach

Abstract

Organizational change driven by technological advancements presents both opportunities and challenges for modern enterprises. A key obstacle is a resistance to adopting new technologies, which can manifest through scepticism, fear of job displacement, perceived loss of control, and concerns about competence. This resistance poses significant barriers to the successful implementation and integration of technological innovations, leading to delays, inefficiencies, and missed opportunities for organisational growth and competitiveness. This research proposes a holistic approach to address the complex challenge of resistance to technological change. Drawing on theoretical frameworks such as the Adaptive Cycle of Resilience (ACoR) model, Maslow's Motivation Theory, and Keidel's organisational model, as well as practical strategies, the study examines the interplay between individuals, different management, organisational and societal needs in the context of technological transformation. The research explores the dynamic and uncertain nature of technological change, identifying the specific stages within the ACoR model where resistance is most likely to occur and the implications for effective management. It also investigates the role of various management styles in addressing resistance and uncovering the skills and knowledge individuals and teams require to navigate this challenge successfully. Furthermore, the paper delves into the diverse stakeholders involved in the technological change process, analysing their needs and concerns and offering strategies to balance these competing interests. The importance of information systems in facilitating organizational change and their influence on the change process and outcomes is also examined. By synthesising these insights, the study presents a comprehensive framework for organisations to foster innovation, inclusivity, and social responsibility in the face of resistance to technological change. The findings offer valuable guidance for practitioners and scholars seeking to enable successful technological transformations and promote positive outcomes for all stakeholders.