Abstract
University counseling centers have grappled with clinical supply and demand imbalance for decades. Chronic understaffing, increased scrutiny from the campus community, and concerns about overall student well-being have only exacerbated the challenges. Traditional models of service that rely on advanced scheduling with limited services aside from individual and group psychotherapy continue to flounder each academic semester. This agency revamped its service model by drawing from evidence-based service delivery models of stepped care, flexible care, and consultation and triage systems. This article provides a case example of this agency's urgency, preparation, implementation, and initial outcomes of its navigated care model. (PsycInfo Database Record (c) 2023 APA, all rights reserved).
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