National culture and organisational culture in lean organisations: a systematic review

Abstract

Despite the extensive literature suggesting that culture plays a key role in lean implementations, no previous review has focused on the topic. This study is a systematic review of the literature that synthesises over two decades of publications according to the levels of national culture (NC) and organisational culture (OC) and maps which cultural dimensions foster or hinder lean implementation. In terms of NC, this study shows that Japanese cultural traits might hinder lean, such as masculinity and power distance, hence avoiding the over simplification that lean is a country-specific management approach. In terms of OC, the literature review unveils a lack of consensus and underlines two paradoxes, namely the co-existence of both process and result-focused orientations and both normative and pragmatic approaches. This review ultimately offers a relevant agenda for lean research as well as a guide for managers who face the challenge of implementing and sustaining lean in their organisations.