Abstract
The aim of the audit was to quantify Helpline activity: who calls and why, the amount of time spent on related activity as well as associated cost benefits and financial consequences of not having this service. Methods: A proforma was developed to capture the incoming telephone calls, this was pioloted at 4 sites with minor adjustments made prior to the audit. Each participating site recorded their Telephone Helpline activity on a promorma during February 2012. This information was entered on to a central spreadsheet for analysis. Results: There were a total of 1187 calls (72 289 per site) recorded over the 28 day period (Table 1).
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