Abstract
In order to increase our service for outpatients, characteristics of waiting time at pharmacy was investigated on the number of prescriptions, dispensing cases, and drug items every 30minutes, and was imvestigated on the number of pharmacists with weight in experiences and of clinical departments for outpatients. Multiple regression analysis using 3 factors was carried out.The obtained standard partial regression coefficients showed that waiting time depended on the number of prescriptions every 30 minutes and of pharmacists with weight in experiences. The number of patients who failed to receive medicines was independent of waiting time.As the result that we inquired of outpatients how about waiting time at pharmacy, many outpatients voiced their discontent.The source of their discontent was, however, not their waiting time in itself, but it was revealed that they had been discontented because of the lack of understanding of dispensing.
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