Abstract
Background: Minimum Service Standards (SPM) in outpatient services at the Ngaliyan Community Health Center reads the standard time to serve old patients ie 5 minutes while patients are only 7 minutes. Based on the initial survey of 10 outpatients in the Ngaliyan Health Center divided into 5 old patients and 5 new patients, it was found that on average the officers served the old patients ie 18 minutes 17 seconds and the new patients were 18 minutes 32 seconds. 
 Objective: This study aims to analyze the service quality minimum (SPM) of TPPRJ inpatient registration at the Ngaliyan Health Center Semarang City.
 Methods: This study used an observational analytic research design with cross-sectional approach at Ngaliyan Public Health Center Semarang City. The sampling technique used purposive sampling with total sample are 20 respondents. Analysis data using univariate with percentage.
 Result: The results showed that in 1st stage average time service old patients is 6 minutes 13 seconds and new patients is 12 minutes 6 seconds. In 2nd stage average time service old patients is 11 minutes 3 seconds and new patients is 12 minutes 6 seconds.
 Conclusion: SPM service quality of inpatients registration influenced by inpatient waiting time.
Highlights
Minimum Service Standards (SPM) in outpatient services at the Ngaliyan Community Health Center reads the standard time to serve old patients ie 5 minutes while patients are only 7 minutes
Objective: This study aims to analyze the service quality minimum (SPM) of Tempat Pendaftaran Pasien Rawat Jalan (TPPRJ) inpatient registration at the Ngaliyan Health Center Semarang City
Result: The results showed that in 1st stage average time service old patients is 6 minutes 13 seconds and new patients is 12 minutes 6 seconds
Summary
Minimum Service Standards (SPM) in outpatient services at the Ngaliyan Community Health Center reads the standard time to serve old patients ie 5 minutes while patients are only 7 minutes. Mutu pelayanan kesehatan puskesmas adalah tingkat pelayanan kesehatan yang sempurnayang diselenggarakan sesuai kode etik dan standar pelayanan yang sudah ditetapkan, Mutu Pelayanan Standar Pelayanan Minimal (SPM) Pendaftaran Pasien Di Tempat Pendaftaran Pasien Rawat Jalan (TPPRJ) Puskesmas Ngaliyan Kota Semarang Faik Agiwahyuanto, Ferdiansyah Hari Noegroho Media Ilmu Kesehatan P-ISSN 2252-3413, E-ISSN 2548-6268
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