Abstract
PurposeThis paper aims at investigating how tourist experience elicits satisfaction and contributes to loyalty and willingness to pay more for a museum destination. The study also investigates the significant moderating role of visiting frequency on the relationship between satisfaction and willingness to pay more.Design/methodology/approachThe research was conducted with 385 tourists who visited the National Museum in Ghana and answered questions relating to experience, satisfaction, loyalty, and willingness to pay more. Structural equation modelling was used to test the relationships and effects of the adapted constructs.FindingsThe results revealed the significant effects of tourist experience on satisfaction, as well as the significant effects of satisfaction on loyalty and willingness to pay more. In addition, a significant moderating effect of visiting frequency was reported on the relationship between satisfaction and tourist willingness to pay more.Research limitations/implicationsThe research is destination-specific. The application of the findings to other museums would demand a bigger sample size for generalisation to be made.Practical implicationsManagers should develop strategies that promote museum tourist travelling experience, satisfaction, desire and choice, and thereby attract more tourists to museum sites.Originality/valueThe research contributes to the growing literature on museum tourist experience as an important variable in promoting tourist satisfaction, loyalty, and tourist willingness to pay more.
Highlights
Museum tourism (MT) creates value for society by promoting education, recreation and cross-cultural understanding among people (Calinao and Lin, 2017; International Council of Museums, 2010; Pennings, 2015). Trinh and Ryan (2016) cited a number of reasons why© Alexander Preko, Theophilus Francis Gyepi-Garbrah, Helen Arkorful, Andrews Adugudaa Akolaa and Fidelis Quansah
The purpose of this study is to investigate the significant effects amongst museum experience, satisfaction, loyalty and tourist willingness to pay more (WPM)
An investigation into tourist experience shows that satisfaction, WPM, loyalty and the moderating effect of number of times (NT) are among the neglected fields in tourism literature in Ghana
Summary
Museum tourism (MT) creates value for society by promoting education, recreation and cross-cultural understanding among people (Calinao and Lin, 2017; International Council of Museums, 2010; Pennings, 2015). Trinh and Ryan (2016) cited a number of reasons why© Alexander Preko, Theophilus Francis Gyepi-Garbrah, Helen Arkorful, Andrews Adugudaa Akolaa and Fidelis Quansah. Museum tourism (MT) creates value for society by promoting education, recreation and cross-cultural understanding among people (Calinao and Lin, 2017; International Council of Museums, 2010; Pennings, 2015). Trinh and Ryan (2016) cited a number of reasons why. © Alexander Preko, Theophilus Francis Gyepi-Garbrah, Helen Arkorful, Andrews Adugudaa Akolaa and Fidelis Quansah. The full terms of this licence may be seen at http://creativecommons.org/licences/by/4.0/legalcode
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