Abstract

The article presents the questionnaire results, which is aimed at studying the use of museum pedagogy in the organization of the educational process, the provision of social rehabilitation services to people with special educational needs. The problems of providing services to museum institutions in modern society have been revealed. It is also noted about the relevance of the use of information and communication technologies in the organization of museum activities. The problems of museums arising during the COVID-19 pandemic have been identified.
 The transition to online functioning has forced museums to adapt to new conditions. However, the low popularity of the museum during quarantine has become even low. Although, most respondents are positive about excursions to the museum. However, this desire does not increase popularity among young people.
 According to the survey results, the modern museum can become an environment for informal and formal education. And the method of social rehabilitation of persons with special educational needs.
 Thus, the article reveals the problems of the modern museum and reflects the role of the museum in modern society. The survey results confirm that the museum activity problem is relevant and requires new ideas in solving problems. The introduction of museum pedagogy as an innovative and interactive method will contribute to the development of museum activities in Ukraine. And this method can become an effective tool for overcoming social barriers by persons with disabilities.

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