Multi-stakeholder’s sustainable requirement analysis for smart manufacturing systems based on the stakeholder value network approach

Abstract

Sustainable development is of great significance to all Smart Manufacturing Systems (SMSs). Complex multi-stakeholder requirements influence the design and implementation of SMSs. Capturing multi-stakeholder requirements of SMSs are very important to manufacturer for construction or business process reengineering (BPR) phase of SMSs. However, there is a lack of the research on SMSs requirements (SMSs-R) list from the sustainable value view of multi-stakeholder and a lack of illustrating the complex relationship between SMSs and multi-stakeholder. Therefore, this study provided a systematic method to capture the SMSs-R list and explain the complex relationship between the SMSs and their multi-stakeholder. The contribution of this research study offers the comprehensive approach to capture SMSs-R based on stakeholder salience model and stakeholder value network. Secondly, the quantification analysis of SMS-R is proposed to determine the urgency and importance through the comprehensive fuzzy Kano model. Thirdly, SMSs-R list is obtained through the systematic evaluation methods, including graph theory, dependency relationship matrix, and network statistical. Finally, a case study in Chinese company is used to check the feasibility of the proposed approach. The results show that our method can provide a visual and effective analysis for traditional manufacturing enterprises, and improve the operability and accuracy of SMSs-R list in the preliminary design or BPR stage.