Abstract

The research focuses on analysing public evaluations, particularly those on Google Maps, about the Jakarta International Stadium (JIS). The study aims to employ the multinomial Naive Bayes algorithm to ascertain the sentiment expressed in these reviews. The objective of this study was to employ the multinomial Naive Bayes method to analyse the reviews on Google Maps pertaining to the Jakarta International Stadium (JIS). The utilised data consists of 2971 public reviews on Google Maps specifically pertaining to Jakarta International Stadium (JIS). These reviews were acquired through web scraping using a data miner. The acquired data is next processed in the text preparation phase to generate a prepared dataset suitable for analysis. This preprocessing stage includes operations such as casefolding, stopword removal, tokenizing, and stemming. The study yielded an accuracy of 0.83, or 83%, when tested on 733 data points. Out of these, 292 positive data points were correctly anticipated, while 59 positive data points were incorrectly forecast. Additionally, 317 negative data points were correctly predicted, while 65 negative data points were incorrectly predicted. The conducted modelling is subsequently categorised using a novel dataset of 161 review data points, with the objective of discerning the sentiment expressed within the dataset. The analysis of the new dataset yielded 101 reviews with positive sentiment and 50 reviews with negative sentiment.

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