Abstract
AbstractThis study makes a review on literature of the healthcare quality of public and private hospital to figure out the trend of the study on impact from public and private ownership on service quality and conduct the direction for future study. From individual level, organization level, industry level, national service system level, a review on the studies is made from different perspective to figure out the study on the service quality from a multilevel view. Study on the relationship between service quality and ownership mostly focused on organization, industry, and system level. Studies from the behaviour of physician and patient are fewer. Ownership effect studies were carried out mostly in universal coverage of healthcare service. More studies on the human behaviour related to the service quality and hospital ownership to make complementation to the literature, in order to make better policy-making decision support and individual behavior intervention.KeywordsOwnershipService qualityMultilevelHospitalService system
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