Multi-label classification of feedbacks

Abstract

This work deals with educational text mining, a field of natural language processing applied to education. The objective is to classify the feedback generated by teachers in online courses to the activities sent by students according to the model of Hattie and Timperley (2007), considering that feedback may be at the levels task, process, regulation, praise and other. Four multi-label classification methods of the data transformation approach - binary relevance, classification chains, power labelset and rakel-d - are compared with the base algorithms SVM, Random Forest, Logistic Regression and Naive Bayes. The methodology was applied to a case study in which 11013 feedbacks written in Spanish language from 121 online courses of the Law degree from a public university in Mexico were collected from the Blackboard learning manager system. The results show that the random forests algorithms and vector support machines will have the best performance when using the binary relevance transformation and classifier chains methods.