Multifactor interactions and the air traffic controller: the interaction of situation awareness and workload in association with automation

Abstract

Air traffic controllers must maintain a consistently high level of human performance in order to maintain flight safety and efficiency. In current control environments, performance-influencing factors such as workload, fatigue and situation awareness can co-occur and interact to affect performance. However, multifactor influences and the association with performance are under-researched. This study utilised a high-fidelity, human-in-the-loop, en route air traffic control simulation to investigate the relationship between workload, situation awareness and controller performance. The current study aimed to replicate Edwards et al.’s (in: Proceedings of the 4th AHFE international conference, 21–25th July, San Francisco, USA, 2012) previous finding that factors known to be associated with controller performance do co-vary and can interact, which is associated with a compound influence on performance. In addition, the current study aimed to extend Edwards et al.’s (2012) study by engaging retired controllers as participants and comparing multifactor relationships across four levels of automation. Results suggest that workload and situation awareness may interact to produce a compound (as opposed to cumulative) impact on controller performance. In addition, the effect of the interaction on performance may be dependent on the context and level of automation. Findings have implications for human–automation teaming in air traffic control, and the potential prediction of performance-influencing situations, supporting controller performance in the operational environment.