Abstract
Operation Acolhida lingers due to the need for logistical and humanitarian aid to Venezuelan immigrants and refugees, providing dignity to vulnerable people who face deep economic and financial crisis in their homeland. After more than five years of operation, several indicators were consolidated, comprising a list of important information for decision making. The demand for prompt intervention with quick and effective responses requires the use of reliable indicators. This article integrates the AHP-Gaussian method with SMART criteria to evaluate the operation's indicators so to put them in order, handing over effective and reliable data for decision making. In the final evaluation, it was possible to verify that the integration of the AHP-Gaussian method with the SMART criteria produced satisfactory results for ordering the indicators and suppressed the decision maker's evaluation, resulting in long-lasting outcomes.
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