Abstract
In this paper we describe an analytical model to determine the innovation capability of a small and medium enterprise (SME) as the first step towards the continuous improvement of performance in such a dimension of an organization. The model first assesses organizational variables and classifies companies by using the Flowsort? multicriteria method. As second step, the classification module categorizes SMEs into four classes of companies: passive, reactive, proactive, proactive. From this sorting and the subsequent analysis of the variables measured by the survey, it is determined the set of best management practices for innovation that the company needs to implement in order to increase their level of performance. The application of the model to nine companies in Chile is shown along with numerical results. Evaluations show that the classification is consistent with expert judgment and that effectively identifies those areas that contribute most to the increase of the innovation capability in the SMEs.
Highlights
In many countries, research organizations are devoted to the phenomenon of innovation and they have given courses of action to be followed by the companies in their regions in order to reach profitable and competitive innovation levels
Monitoring of management processes in organizations which are characterized by outstanding levels of innovation, in tangible products, combined with the observation of best business practices, has shown to be a convenient task to fulfill since global innovation does play a key role in the growth and advance
This paper aims to provide a tool for augmenting innovation in emerging countries
Summary
Research organizations are devoted to the phenomenon of innovation and they have given courses of action to be followed by the companies in their regions in order to reach profitable and competitive innovation levels. Monitoring of management processes in organizations which are characterized by outstanding levels of innovation, in tangible products, combined with the observation of best business practices, has shown to be a convenient task to fulfill since global innovation does play a key role in the growth and advance. How to cite this paper: Sepúlveda, J. and Vasquez, E. (2014) Multicriteria Analysis for Improving the Innovation Capability in Small and Medium Enterprises in Emerging Countries. This paper aims to provide a tool for augmenting innovation in emerging countries
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