Abstract
The growing usage of smartphones and tablets has a significant impact on e-government services, according to Cisco and accounted for 59 percent of total IP traffic during 2018. In the provision of e-government services, usernames and passwords are still the most common authentication scheme. A password, however, is a weak authentication scheme, as it can easily be hacked over an insecure network connection. Therefore, a robust security solution for data in transit is becoming increasingly necessary. This paper proposes an authentication scheme that integrates multi-factor authentication procedures, a One-Time Password (OTP) and biometric authentication ("facial recognition" or "fingerprint") for the unified authentication of users before allowing them to access e-government services via a self-enrollment process.
Highlights
The use of e-government services is increasing for public administration across the globe. Della Penna et al, 2019) pointed out that e-government is not about developing a static website with information for citizens; instead, it is a new era of citizen and government relationships and engagement
In current e-government systems, users are requested to apply a two-step verification mechanism. This involves the use of a username and password as the first step and an automatically generated One-Time Password (OTP) to authenticate users’ access to a government services as the second step; the OTP layer has been established as an extra layer of security (Dmitrienko et al, 2014)
This paper presents a new conceptual model to develop an OTP mobile application that can be installed from a trusted government-secured zone through kiosks distributed over governmental Post Offices to ensure full control by the government
Summary
The use of e-government services is increasing for public administration across the globe. Della Penna et al, 2019) pointed out that e-government is not about developing a static website with information for citizens; instead, it is a new era of citizen and government relationships and engagement. In current e-government systems, users are requested to apply a two-step verification mechanism This involves the use of a username and password as the first step and an automatically generated One-Time Password (OTP) to authenticate users’ access to a government services as the second step; the OTP layer has been established as an extra layer of security (Dmitrienko et al, 2014). This two-step verification mechanism still lacks assurance regarding users’ identity verifications, which represents a significant challenge affecting most information systems across the globe; insecure networks are often compromised and attackers steal data.
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