Multi-Criteria assessment of the user experience at E-Vehicle charging stations in Germany

Abstract

We propose an assessment framework for the user experience at public electric vehicle charging stations in Germany, which enables a structured analysis from a driver’s perspective. The assessment criteria were derived from 20 interviews with battery electric vehicle drivers and corroborated by existing literature. Seven criteria are considered as particularly relevant: ease of use, green power, comfort, functionality, price, price transparency, and availability. Using Saaty’s Analytic Hierarchy Process approach, the weights assigned to these criteria were determined in an online survey with 108 drivers of battery electric vehicles. The results indicate the particular importance of availability and functionality. The assessment framework includes value scores that indicate the match between specific charging stations and the assessment criteria. The conceptual framework can help to support operators of public charging points and electric mobility providers in the design of their services and products, as well as guide policy-makers.