Multi-Contextual Smart City Model for Service Interconnections

Abstract

The key issue of smart city development usually lies in the understanding of the complexity of the services’ structure. Thus, smart city models are developed to improve current outlooks on Smart City Services’ structure by using service-dominant logic and service science. However, the contextual changes are usually not fully considered in the existing smart city models. It is in turn difficult to catch the changes among the layers in the smart city model. Therefore, in this paper, we propose a complex and innovative structure of smart city services. The main contribution of the proposed approach is to consolidate the interconnection of services that is affected by the changing context. It will also lead to a better understanding of the complexity in a smart city. The presented conceptual model has a direct influence on the practical development of a smart city. Since every country and city approaches the services’ structure differently, the smart city model is derived with the lack of a common understanding of various smart cities. In the case of accepting our model as a common solution, the sharing of knowledge and information among cities and countries would be easier and more valuable. The paper also shows how the current knowledge in service-dominant logic and service science helps to develop a new practical approach to understanding the smart city structure.