Abstract
This paper evaluates the transformations occurred in practices of the employees situated at strategic, tactic and operational levels of a multinational steel tube company after the implementation of the supply chain management program – SCM. In literature, the researches about this theme are concentrated in systems’ operation, limitations and justifications, with few investigations of the perceptions of the employees about the impacts of technological resources in practices of work. The results of this research contribute to a better understanding of the facilities and difficulties provided by users’ manifestations about the changes in organizational practices.
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