Abstract
Human resources play a particularly important role in shaping the strategies, building plans, and action programs of a business in general, as well as of a specific commercial bank. This is a key factor that determines the success of an organization, especially in the context of digital technology and the strong development of the 4.0 revolution, which is constantly changing as it is today. Through a comprehensive document review and analysis, the authors have summarized the experiences of several countries and surveyed 15 commercial banks in Vietnam to propose the establishment of standards for leadership positions, management, and key expertise in commercial banks in Vietnam. The research results contribute to improving the effectiveness of human resource utilization in the operations of commercial banks in Vietnam.
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