Moving From Understanding to Excellence

Abstract

Key TakeawaysThis second article from AWWA's Asset Management Committee related to “gamification of asset management” (AM) centers on advancing beyond competence to excellence in AM operations.Operational AM strategy involves the goal of continuous improvement, the critical role of change management, and harnessing data and technology to advance business outcomes and customer service.Gaining insights from a proactive focus on safety, data on daily operations, and lessons learned have strengthened teamwork, boosted efficiency, and helped avoid costly capital interventions.