Abstract
The paper analyses the effects of ISO system implementation and certification. It separately reviews motivations to implement ISO system and benefits after the system implementation. The authors analyse motivations and benefits that are internal (managerial) and external (mainly — marketing type). The analysis is performed on the basis of the survey of Lithuanian companies, comparing findings with similar research in other countries. Industry (sectorial) specifics is analysed on the basis of transportation-related companies group.
Highlights
ISO is a series of international standards that sets the requirements and recommendations for the quality of management systems
ISO system has a broad set of influence on business operations, generating numerous internal and external effects to the companies
External effects group includes company relationships with its partners: clients and suppliers. Though both groups are heavily interrelated, some companies tend to seek more for internal, some others - for external effects implementing ISO systems
Summary
ISO is a series of international standards that sets the requirements and recommendations for the quality of management systems. ISO system has a broad set of influence on business operations, generating numerous internal and external effects to the companies. External effects group includes company relationships with its partners: clients (most often) and suppliers (sometimes). The second group, which deals with less straightforward and mainly marketing-related effects, is much less analyzed This paper analyzes both internal and external effects, separately discussing the motivations and benefits ofiSO certification. Since ISO series of standards sets out the requirements for management systems, its basic task is to ensure conformance to specification in any procedure in the company.
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