Motivation of Achievement as a Medium Variable in the Correlation among Technical Skill, Work Environment and Educational Staff Members Service Quality at Faculty of Teacher Training and Education Lambung Mangkurat University Banjarmasin

Abstract

The importance of education personnel's service quality through instilling good technical skills in the faculty is crucial. It effects individual performance and total organizational performance and eventually has an impact on increasing service quality. Therefore, this study aims to analyze the direct and indirect correlation among technical skills, work environment, achievement motivation, and educational staff members service quality. This study employed a quantitative method with facto exposure. The participants in this study were 128 educational staff members from the Faculty of Teacher Training and Education from eleven sub-sections. Proportional random sampling was utilized as the sample method. With 98 participants, the number of samples was determined using the Slovin formula. Data was collected using a questionnaire consisting of technical skills (16 items), work environment (24 items), achievement motivation (32 items), and service quality (24 items). This research instrument was tested for the level of validity and reliability using the product moment correlation test person. The research data were analyzed using path analysis to see direct and indirect correlations between variables, by first conducting normality and linearity tests. The results showed that there was a direct and indirect correlation between technical skills, work environment and achievement motivation on service quality.