Motivation and Staff Performance of Commercial Banks in Calabar Metropolis

Abstract

This research examines the effect of motivation on staff performance of commercial banks in Calabar Metropolis. The study objectives were to establish the effect of employee’s autonomy, growth path, and job benefits on staff performance. A cross sectional survey design was employed. A sample of 150 staff, were selected from population for the study. The data collected through field survey were presented and analyzed using multiple regression technique. Based on the findings it was revealed that, employee autonomy, growth path and job benefits had significant positive effect on staff performance of Commercial banks in Calabar Metropolis. It was concluded that, job performance and quality of service will improve in any organization that motivate its employees because motivation helps people towards achieving goals, gaining positive perspective, creating the power for change, building self-esteem and capability. It therefore recommends that, since staff performance increases when giving a free hand to work or to perform their duties, management of Commercial Banks in Calabar Metropolis should grant bank staff autonomy to improve their efficiency. Also, since growth path is the change that occurs among the staff due to their level of motivation in any establishment, the researcher recommends that, management should reward employees who meet or exceeds target with incentives in order to motivate them to do more as this will increase productivity. And also, job benefits increase staff performance, therefore, the researcher recommend that, appropriate reward should be accorded to staff as this will result in staff effectiveness.