Motivation and satisfaction of event volunteers for a major youth organization

Abstract

Volunteers are a vital component of most special events, yet little research has addressed the specific characteristics and experiences of individuals who elect to spend their volunteering time at events focused on specific sporting, cultural, or recreational activities. This study examined motivation and satisfaction of volunteers at the Canadian Jamboree held by Scouts Canada in Thunder Bay in July 1997. Through instruments developed specifically for special events, volunteers were surveyed in order to identify important motivations and determinants of satisfaction with operations. The data suggested that special event volunteer motivation extends beyond the traditional volunteer motivations to include unique dimensions linked to the special event. Results also revealed high levels of satisfaction that are related to organizational attributes. The data reiterate the importance of examining special event volunteers as a distinct group.