Abstract
Drawing on social information processing theory, this study builds and tests a path model that explains how and why initiating structure leader behavior relates to employees’ service performance, which in turn, reduces collective turnover. We propose that initiating structure leader behavior influences service performance by creating a service climate, which enhances the meaningfulness of work. Analyses using multilevel strategy, multisource, and lagged data from 410 nurses and their immediate head nurses representing 37 work units from a large hospital reveal that initiating structure leader behavior creates a high-quality service climate, which then influences collective work unit meaningfulness. At the individual-level, our results show that employee motivation of meaningfulness positively relates to supervisor-rated employee service performance. Finally, results show that collective service performance negatively relates to objective collective turnover as obtained from company archival records. Theoretical and practical implications of our study are discussed.
Sign-in/Register to access full text options 
Talk to us
Join us for a 30 min session where you can share your feedback and ask us any queries you have
Schedule a callDisclaimer: All third-party content on this website/platform is and will remain the property of their respective owners and is provided on "as is" basis without any warranties, express or implied. Use of third-party content does not indicate any affiliation, sponsorship with or endorsement by them. Any references to third-party content is to identify the corresponding services and shall be considered fair use under The CopyrightLaw.
