Abstract
The chemical industry, like other sectors of U.S. industry, is adopting management as its new religion. The doctrine is based on a drive toward continuous improvement in efficiency, productivity, and performance. A key emphasis is on the supplier/customer relationship, with its goal being customer satisfaction and increased market share. And, whereas few can argue against desiring quality overall in a company's operations, industry managers are being challenged in applying these principles to R&D. This was the focus of the American Chemical Society Corporation Associates' recent annual symposium, Quality in R&D and the Innovation Process, held in New York City. The nearly 40-year-old Corporation Associates, consisting of management representatives from the chemical and related industries, functions as an ACS support and advisory group. Keynote speaker H. William Lichtenberger, president and chief operting officer of Union Carbide, set the tone by stressing his belief in quality as a...
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