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Abstract

Customer Relationship Management (or CRM) portrays a business PC system for managing its coordinated efforts with its customers. A CRM system is an essential gadget for business today that supports you manage your customers, arrangements and publicizing. The CRM connects with you to manage your new leads from the basic contact through the business pipeline to end. You can set follow up tasks for yourself and partners, and report on the whole of your activities and arrangements checks. The objective is to have a "360 degree see" of the customer, all information about the customer in one spot.