Abstract
In the literature, patient-centred care, shared decision-making, patient participation and the recovery model incorporate user involvement and patients’ perspectives on their treatment and care. User involvement has been introduced in response to advocacy from some patients’ associations and features in political documents of some specific national healthcare systems (Department of Health, 1999; DHHS, 2003). User involvement is intended to increase the ‘real’ influence of patients on decisions about their treatment to ensure that services meet patients’ needs and to enhance patients’ control over their health care. User involvement challenges paternalistic care models and assumptions that healthcare providers know what is in the best interest of their patients (Coulter, 1999).
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