Abstract
Providing quality and timely care to patients has been a constant challenge to the healthcare industry. Long waiting hours and unavailability of timely appointments are a major source of dissatisfaction among patients. The average access times, average internal waiting times, overtime, and utilization show the performance of the outpatient clinic in the current scenario. In this review we have elaborated you in recapitulating the need and importance of OPD, the functions and models of OPD, the problems encountered by patients in OPD, the tools and techniques to evaluate OPD service both qualitative and quantitatively in removing the bottlenecks and ameliorate shortcomings. KEY WORDS: OPD (outpatient department), Bottlenecks, waiting time, shop window, queue
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