Abstract
Background and aims: Workplace ostracism is the degree to which a person feels ignored by others in the workplace. This study aimed to evaluate the role of emotional exhaustion on workplace ostracism in Sepah Bank branches in Northern provinces of Iran. Methods: The present cross-sectional study was conducted as a field survey. The statistical population included 1472 employees of Sepah Bank branches in Northern provinces of Iran. According to the Cochran’s sample size formula, 306 individuals were identified as the research sample. The research tool was a 49-item researcher-made questionnaire, the validity of which was confirmed after reviewing the experts’ opinions. The reliability of the questionnaire was 0.82 for emotional exhaustion and 0.85 for workplace ostracism. In this study, the structural equation method was used. Data analysis was performed using SPSS and LISREL. Results: The results of the study showed that the mean of emotional exhaustion and workplace ostracism was 2.31 and 2.57, indicating an undesirable status of these variables. In addition, emotional exhaustion had a significant effect on the workplace ostracism (P=0.001; effect=0.22; t=3.25). Conclusion: Given the serious impact of emotional exhaustion on workplace ostracism, Sepah Bank should plan programs to reduce emotional exhaustion.
Highlights
Dynamic organizations, in addition to recognizing and mastering their environments, can anticipate the conditions ahead and make the appropriate planning [1]
The results showed that the mean of emotional exhaustion was 2.31 and the mean workplace ostracism was 2.57
They found that many organizations did not pay attention to this issue in their priorities, which lead to problems with emotional exhaustion [29]
Summary
In addition to recognizing and mastering their environments, can anticipate the conditions ahead and make the appropriate planning [1]. Exclusion has a detrimental effect on individuals’ social and mental performance and a sense of belonging, which is a basic need and can lead to a lack of belonging to the organization and reduce cooperation in the workplace [4]. Reducing ostracism can decrease employee absenteeism and delays, and improve employees’ creativity and innovation [8] This has led to the perception of the need to reduce ostracism in today’s organizations as an important issue [9]. This study aimed to evaluate the role of emotional exhaustion on workplace ostracism in Sepah Bank branches in Northern provinces of Iran. Results: The results of the study showed that the mean of emotional exhaustion and workplace ostracism was 2.31 and 2.57, indicating an undesirable status of these variables.
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