Abstract
Every e-government development has its supporting factors and various limitations that hinder the implementation of e-government initiatives and further improvement of e-services. This paper examines and evaluates the specific challenges, trends and the progress of e-government between the years 2008 and 2014 in the European Union Member States based on the global e-government development indices. It is focused on the effects and consequences of the European recession, which started as the global financial crisis in 2007 and was followed by the European debt crisis since the end of 2009. The purpose of this research study is to understand the influence of selected indicators on the e-government development in order to uncover similarities and identify areas that were affected by the crisis a need further improvement. The results of this work may be used to introduce more efficient measurements and benchmarking frameworks of the e-government development. The main methods used are descriptive, correlation and cluster analysis.
Highlights
E-government is basically the use of Information and Communication Technologies (ICT) and their application by the government for the provision of information and public services to the people
Nowadays these terms are mostly used as synonyms (European Commission, 2015; International Telecommunication Union, 2015; United Nations, 2014; World Economic Forum, 2015)
Regions and local authorities have put in place e-government initiatives and ICT applications for the people to improve public sector efficiency and streamline governance systems to support sustainable development (International Telecommunication Union, 2015; United Nations, 2014; World Economic Forum, 2015)
Summary
E-government is basically the use of Information and Communication Technologies (ICT) and their application by the government for the provision of information and public services to the people. Regions and local authorities have put in place e-government initiatives and ICT applications for the people to improve public sector efficiency and streamline governance systems to support sustainable development (International Telecommunication Union, 2015; United Nations, 2014; World Economic Forum, 2015). They are constantly transforming into the new forms of e-government to increase their performance and reinforce and maintain their positions in the global competition (Gupta & Jana, 2003; Lnenicka, 2015; Machova & Lnenicka, 2015b). In recent years, many researchers have focused on the current trends of egovernment, measurement of e-government services and deployment of various e-government models to help governments achieve these goals
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