Abstract
This paper presents the basic process map of an organization and describes a basic process as a special case of the general problem-solving process. The problem domain or the object system consists of the objects involved in the process. The process model should serve as the common information for process control and quality management, computer-supported cooperative work, information provision, business process reengineering, information system development, and standardization. The problem-solving process model should be presented with scenario, entity-relationship, and causal flow diagrams and the information requirements in plain mathematics. The problem-solving process model suggests that the information requirements of a customer process are derived and justified by analysis of the actions of the process which use the information.
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